Desborough Surgery

01494 526006

Hazlemere Surgery

01494 711954

Online services

Only available to patients aged 16 years and over.

Request access to Online Services using our application form below then download the app or register at patientaccess.com (there other apps but only those that link directly to our clinical system are approved by us). As part of the process you must nominate a pharmacy to receive the electronic prescription.

We do not accept medication requests via email, fax or telephone – websites or apps that use either of these methods will be rejected.

Patients can have access to the following online services as standard:

  • 1. Request Authorised Repeat Medication (a pharmacy nomination is required for this service)
    2. Book/cancel appointments (this function temporarily suspended due to COVID)
    3. View medical records (medication, allergies & adverse reaction)

Download the application form: Online Access Request and Leaflet PDF June2019

  • Complete the “Online Access” form above to register for Online Services and have access to repeat prescriptions and appointments via patientaccess.com, the NHS requires us to check each patient’s personal identification before approving access – which may seem a bit of a nuisance but it is an important safety step to prevent unauthorised access to personal medical information. You will need to bring the completed form and your photographic proof of identity, in person to the surgery. We will then send you an email in approximately 7-10days with your unique ID numbers required to create your account with patientaccess.com (unique PIN codes and ID numbers are contained within the automated email we send), look out for the email and check your “junk box” as some times they are thought to be unsolicited mail. NOTE: the email must be actioned within 28days…

It is your responsibility to keep your login details and password safe and secure.

Online access to your DETAILED CODED MEDICAL RECORD is also available. Access to this higher level of data has to be approved by a Doctor and our Practice Manager,  you may be asked to attend an interview before access is granted. Use the application form above and tick the level of access required (you can only apply for access to your own data).

 

Online access will be revoked if you use the service inappropriately i.e. book appointments at the wrong branch or for the wrong reason and persistently ordering medications when they are not due.

 

SMS Text messages & email reminders

We now send SMS text messages and emails for appointment reminders and healthcare information. Text messages are generated using a secure facility but you should understand they are transmitted over a public network onto a personal device which may not be secure, however the practice will not transmit any sensitive information. Be aware if more than one family member uses the same mobile number the messages we send are addressed to named patients. The surgery will not pass your contact details to a 3rd party for marketing purposes.

Once we have your mobile number on record, SMS text messages will automatically be switch on – check with reception that we have the correct contact numbers for you.

Don’t forget to let us know if you change your email address or mobile number!

 

Got a smart phone? Download the Mjog Messenger app and make communication with us even easier. No need to type responses, just press the links on screen.

Messenger