Patients can now have access to the following online services:
1. Booking Appointments
2. Requesting Repeat Prescription
3. Accessing medical records (medication, allergies & adverse reaction only).
Our online appointment system allows patients to book, change or cancel general doctors’ appointments. You can also request prescriptions, if your medication is on repeat.
It is important to note it will be your responsibility to keep your login details and password safe and secure.
Initially only a very small amount of appointments will be available to book online.
- If you only want to manage your appointments, you can self register on line using the “Online Services” icon to the right.
- If you require more than this you will need to complete the “Online Services Registration Form” above to have access to repeat prescriptions and basic medical information, the NHS requires us to check or re-check each patient’s personal identification before allowing this access – which may seem a bit of a nuisance but it is an important safety step to prevent unauthorised access to personal medical information. You will need to do this in person at the surgery and show photographic proof of identity. To allow time for the administration process whilst you wait, we kindly ask that you do not present these forms at Reception until after the morning rush (after 10am). This check is just the same as they are required to make now before releasing a printed copy. This part of the process will take between 1 and 6 weeks, depending upon the number of applications being processed at that time.
In addition, online access to your DETAILED MEDICAL RECORD will soon be available. Access to your Detailed Coded Record has to be approved by a Doctor and our Practice Manager, you may be asked to attend an interview before access is granted. Application forms are available from Reception, photographic ID is required and you must present your application in person at the surgery (you can only apply for access to your own data, the service is not available to anyone under 16 years of age).
When your application has been approved by the surgery you need to register and login at www.patient-services.co.uk and activate your account.
SMS Text messages & email reminders
We now send SMS text messages and emails for appointment reminders and healthcare information. Text messages are generated using a secure facility but you must understand that they are transmitted over a public network onto a personal telephone and as such may not be secure, however the Practice will not transmit any information which would enable an individual patient to be identified. Be aware if more than one family member uses the same mobile number the messages we send are patient specific. The surgery will not pass your contact details to a 3rd party for marketing purposes.
Once we have your mobile number on record, SMS text messages will automatically be switch on – check with reception that we have the correct contact numbers for you.
Don’t forget to let us now if you change your email address or mobile number!